B2C eCommerce
Replacing manual merchandising with Brain Commerce for Intersport to drive a 58% lift in conversion rate
Customer Story
Conversational AI
Every shopper gets your best salesperson.
Give your shoppers a natural way to find what they want. Commerce- trained Conversational Al understands what they mean, knows what you sell and guides them from intent to purchase - by text, voice or image.
PROVEN IMPACT
+25%
Higher conversion
+17%
More shoppers adding to cart
24/7
Selling across channels
Text/Voice/Image
Understands customer intent in any form
THE SHIFT IN HOW PEOPLE SHOP
Stop making your customers do the researching
Traditional search makes your shoppers translate intent into keywords, sift through results and work out which product is right for them. Conversational Al changes that experience - your customers describe what they need and get knowledgeable guidance based on your products.
Sounds familiar?
" My customers don’t want to sift through filters.
" Our chatbot can talk, but it doesn’t sell.
" Generic assistants just direct to a product page, but they can’t close the sale.
" Shoppers abandon search when they can’t find the right product fast.
CAPABILITIES
What Conversational AI does
Understand your customers’ intent and guide the choice
Conversational Ai understands what your customers mean - whether they type, speak or show you what they want - then uses your product data to guide them toward the right choice.
- Understand your customers’ intent , context and needs
- Read typed, spoken and image-based intent
- Use your catalog and product knowledge to guide your customers to the right choice
- Replace a wall of results with relevant, knowledgeable recommendations
Close the sale in the conversation
Don't answer your customers' questions and send them somewhere else. Move your shoppers from discovery to decision to checkout in one connected experience.
- Move your customers from question to cart to checkout in one flow
- Complete the sale inside the conversation, rather than through a handoff
- Bring customer service and sales together in one experience
- Connect the conversation directly to checkout
Keep every answer grounded in your data
Your customers need answers they can trust. Ground responses and recommendations in your live inventory, pricing, product attributes and policies, so your shoppers get guidance based on what you actually sell.
- Ground responses in your real-time commerce data
- Recommend products you actually have available
- Keep product information accurate and relevant
- Use guardrails to prevent unsupported product claims
Keep your brand in control
Choose how much automation you want and where you want it. Set the rules by site, region or use case – from assisted decision-making to autonomous execution.
- Set automation by site, region or use case
- Control the move from assisted to autonomous execution
- Keep your brand voice and commercial rules in control
- Build AI into your existing commerce experience
Give every shopper your best sales experience
Create an experience that gives your customers knowledgeable, personalized guidance across channels and around the clock.
- Knowledgeable, personalized guidance for every shopper
- Available across your channels, 24/7
- Deliver a consistent brand experience at scale
- Help your customers make more confident purchase decisions
Every conversation tells you something
Every question your customers ask reveals intent. Every interaction creates a signal you can use. Rezolve Ai connects those signals across the commerce journey, turning them into intelligence that improves your product data, discovery and the customer experience that follows.
01
Understand what your customers are really looking for
02
Identify gaps in your product information
03
See where shoppers struggle to find the right product
04
Use conversational signals to improve discovery and merchandising
05
Make the next interaction more relevant
BENEFITS
Make every interaction more valuable
For your business
Convert more shoppers
Guide your customers from intent to purchase in one connected experience.
Reduce search abandonment
Let your shoppers describe what they need and guide them to the right products.
Protect brand trust
Ground responses in your verified commerce data and keep AI within your rules.
Control the automation
Choose where AI assists, recommends or executes – by site, region or use case.
Sell around the clock
Give your customers access to a knowledgeable sales experience, 24/7.
Turn conversations into intelligence
Use customer intent and conversational signals to improve your products, discovery and customer experience.
For your customers
Just describe what you want
Your shoppers can type it, say it or show it.
Get guided, not overwhelmed
Help your shoppers move from a question to relevant products without sorting through a wall of results.
Get answers grounded in reality
Give your customers recommendations based on what they want and what's actually available.
Make decisions with confidence
Give your shoppers knowledgeable guidance to compare, choose and buy.
Finish in one place
Take your customers from question to checkout without leaving the conversation.
The intelligence behind the experience
Powered by brainpowa™, Rezolve Ai’s commerce-trained intelligence understands the language, context and complexity of buying — rather than being adapted from general-purpose AI. Grounded in your products, data and rules, it delivers relevant guidance that stays true to your brand and that customers can trust.
Our customers, their stories.
B2C Retail
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Customer Story
Our customers
You’re in Excellent Company
Join the many others that have boosted CTR, AOV, ATC and CVR by utilizing Rezolve Ai’s commerce solutions.
